Return and Refund Policy

At One Jackets, customer satisfaction is our top priority. We are committed to providing premium quality outerwear and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Policy

We offer a 30 day return, refund, and exchange policy for eligible items. If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.

Eligibility for Returns

Returns may be accepted under the following circumstances:

• You received an incorrect item

• The product arrived damaged or defective

• The item has a manufacturing defect

• The product significantly differs from its description

• The item remains unused and in its original condition with all tags attached

Non Returnable Items

The following items cannot be returned:

• Customized or made to order products

• Products with removed or damaged tags

• Worn, washed, altered, or used items

• Products damaged after delivery due to customer misuse

• Size related returns, as detailed size charts are provided on every product page

We strongly encourage customers to review product measurements carefully before placing an order.

Return Conditions

To qualify for a return:

• A return request must be submitted within 30 days of delivery

• The item must be unworn, unused, and unwashed

• Original tags and packaging must remain intact

• Customers are responsible for return shipping costs

• A 20% restocking fee will apply to all approved returns

• Returns must be shipped using a trackable courier service

• The tracking number must be shared with our customer support team

• Returns must be sent to the return address provided by our support team

Returns that do not meet these requirements may be refused.

Refund Policy

Customers may request a refund if:

• The item received is defective

• The product arrived damaged

• The wrong item was delivered

• The product does not match the description provided on our website

Refund Conditions

• Refund requests must be submitted within 30 days of delivery

• Refunds are issued to the original payment method

• Refund processing takes approximately 3 business days after approval

• Depending on your financial institution, funds may appear within 5 to 14 business days

• Customers are responsible for return shipping expenses

• Returned products must be received in original condition to qualify for a refund

Order Cancellation Policy

Customers may cancel their orders under the following conditions:

• Orders canceled within 24 hours of purchase qualify for a full refund

• Orders canceled after 24 hours but before shipment are subject to a 30% cancellation fee

• Orders canceled within 3 days of shipment are subject to a 50% cancellation fee

• Orders cannot be canceled once they have been dispatched for delivery

Approved cancellation refunds are processed within 3 business days and may take 5 to 14 business days to appear in your account.

Return, Refund & Exchange Process

To initiate a return, refund, or exchange request:

Contact our customer support team via email.
Provide your order number, details of the issue, and supporting photographs if applicable.
Our support team will respond within 24 hours with return instructions.
Ship the item using a trackable shipping service.
Share the tracking number with our support team.
Once received, the item will undergo inspection.
If approved, your refund or exchange will be processed accordingly.